Privacy policy

Data Controller

H2O Shift is the data controller for the personal data we process about our customers and business partners. Our contact information can be found below.

If you have questions about the processing of your personal data, please feel free to contact us via our contact form.

Processing Activities

As the data controller pursuant to the GDPR, we have the following processing activities.

Website visits

When you visit our website, we use cookies to ensure the website functions, which you can read more about in our cookie policy.

Communication with potential customers

If you have questions about our website or wish to hear more about our services, you are welcome to contact us via our contact form, or:

We process your personal data to engage in a dialogue with you – for example, to answer questions about our services. We only process the information you provide us in connection with our communication. We will typically process the following general information: Name, email, phone number. Our legal basis for processing this personal data is Article 6(1)(f) of the General Data Protection Regulation. We delete our communication with you when it is clear whether or not you wish to use our services. Should there be a specific need to store your personal data for a longer period, this may be the case.

Customers

We need to communicate with our customers to ensure that the service is delivered correctly. Through this, we may process information such as name, address, services, special agreements, payment information, and similar. The legal basis for processing this personal data is Article 6(1)(b) of the General Data Protection Regulation. Once the service has been delivered and any outstanding matters are concluded, we will promptly delete the personal data.

Newsletter

We have a newsletter that you are free to subscribe to – and you can always unsubscribe from it again. We will only send you emails if you have given your active consent for this. Initially, this requires you to provide your email address, to which we will then send an email for you to confirm your subscription. In this way, we ensure that you have genuinely subscribed to the newsletter yourself, meaning you have given active consent. Our legal basis for processing your personal data (email address) in connection with the newsletter will be Article 6, paragraph 1, letter a of the General Data Protection Regulation. We will process your personal data for as long as you are subscribed to the newsletter. Upon unsubscribing from the newsletter, we will stop sending it to you. If we have not sent you a newsletter for 1 year, your consent will lapse due to our inactivity. Upon unsubscribing from the newsletter, we will retain your previously given consent for 2 years after its last use, due to statutory limitation requirements, in accordance with the Danish Consumer Ombudsman's spam guide section 11.3.

Bookkeeping

We are required to store all accounting documents in accordance with the Bookkeeping Act. This means that we store invoices and similar documents for accounting purposes. These may include ordinary personal data such as name, address, and service description. Our legal basis for processing personal data for accounting purposes is Article 6, paragraph 1, point, of the General Data Protection Regulation. We retain this information for a minimum of 5 years after the current financial year has ended.

Job applications

We gladly accept job applications to assess whether they match a recruitment need within our company. If you send us your job application, our legal basis for processing your personal data is Article 6, subsection 1, letter f of the General Data Protection Regulation. If you have submitted an unsolicited application, management will immediately assess its relevance and will subsequently delete your information if there is no match. If you have applied for an advertised position, we will discard your application if you are not hired, and immediately after the suitable candidate has been found for the job. If you are part of a recruitment process and/or are hired for the position, we will provide you with separate information on how we process your personal data in this context.

Data Processors

Few can manage everything themselves, and we are no exception. We therefore have partners and use suppliers, some of whom may be data processors. External suppliers can, for example, provide systems to organize our work, services, consulting, IT hosting, or marketing:

• CRM system + customer communication and newsletters
• Quality assurance system
• Financial system

It is our responsibility to ensure that your personal data is processed properly. Therefore, we place high demands on our partners, and our partners must guarantee that your personal data is protected. We enter into agreements regarding this with companies (data processors) that handle personal data on our behalf to enhance the security of your personal data.

Disclosure of personal data

We do not disclose your personal data to third parties.

Profiling and automated decisions

We do not carry out profiling or automated decision-making.

Third-country transfers

As a rule, we use data processors in the EU/EEA, or who store data in the EU/EEA. In some cases, this is not possible, and in such cases, data processors outside the EU/EEA may be used, provided they can offer appropriate protection for your personal data.

Processing Security

We ensure the security of personal data processing by implementing appropriate technical and organizational measures. We have conducted risk assessments of our personal data processing and have subsequently implemented appropriate technical and organizational measures to enhance processing security. One of our most important measures is to keep our employees updated on GDPR through ongoing awareness training and GDPR courses, as well as by reviewing our GDPR procedures with our employees.

Data Subjects' Rights

According to the General Data Protection Regulation, you have a number of rights regarding our processing of your personal data. If you wish to exercise your rights, please contact us so we can assist you with this.

Right to access information (right of access)

You have the right to access the information we process about you, as well as a range of additional information.

Right to rectification (correction)

You have the right to have inaccurate information about yourself corrected.

Right to erasure

In special cases, you have the right to have information about you erased before our ordinary general deletion date occurs.

Right to restriction of processing

In certain cases, you have the right to restrict the processing of your personal data. If you have the right to restrict processing, we may, in the future, only process the data – apart from storage – with your consent, or for the establishment, exercise or defence of legal claims, or for the protection of a person or important public interests.

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your data for direct marketing purposes.

Right to transmit information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have these personal data transmitted from one data controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency's guide on the rights of data subjects, which you can find at www.datatilsynet.dk.

Withdrawal of consent

When our processing of your personal data is based on your consent, you have the right to withdraw your consent.

Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the contact information for the Danish Data Protection Agency at www.datatilsynet.dk. We generally encourage you to read more about GDPR so that you are updated on the regulations.